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FAQ

I have to give my credit card to secure the booking- can i still pay cash on arrival or will the total be taken from my credit card?

Can i leave my credit card data with you?

I don’t own a credit card, how can i make a booking?

my travel plans have suddenly changed- how can i change a booking?

i have totally changed my travel plans and need to cancel- can i do that?

What happens if i don’t show up at your hostel?

I have to print my plan ticket- can you do that for me?

My bag is full of dirty clothes- what can i do?

I forgot my camera charger at your hostel- what do i do?

I would like to see the alhambra when in granada but i don’t want to wake up at 6am to queue for a ticket- can you help?

I want to stay in other oasis hostels- can you make a booking for me?

I am organizing a school trip to andalucia and/or portugal- how can i book into the oasis hostels?

We are travelling with our kids- can we stay in the oasis hostels?

What is the urban lodge?

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